Quality guaranteed. No fine print. No strings attached.
Our guarantee that you're getting the utmost in advanced technology, dependability, service, and support — in writing, on every lease and every service call.
Nothing compares to Next Level.
Quality guaranteed.
The Next Level Quality Commitment is our guarantee that you're getting the utmost in advanced technology, dependability, service, and support. Next Level stands squarely behind our promise with the assurance of complete satisfaction. Everything we do contributes to that goal — from setting the industry standard for customer support to providing instant access to Next Level technology. Look around. Nothing compares to Next Level… quality guaranteed.
Three promises, in plain English.
Free Replacement
If your Next Level copier, printer, or its accessories can't be repaired to perform within the manufacturer's product specifications, we replace the unit at no charge — with a model of equal or better features and specifications.
Free Loaner
If your Next Level copier, fax, or printer is out of service more than two consecutive business days, a loaner is provided at no additional charge — so your office never stops.
Under 4-Hour Response
Factory-trained technicians in fully stocked vehicles, on-site in under four hours on average — because downtime is the real cost, not the toner.
Downtime is the real cost — not the toner.
A copier that's down for a day is a team that can't bill, print, or ship. That's why our guarantee is built around keeping you running — fast response, a free loaner if we can't fix it same-day, and a free replacement if it can't be made right.
- Factory-trained technicians in fully stocked vehicles.
- Under four hours from call to on-site, on average.
- A real person who knows your account — not a national queue.
Straightforward, and in writing.
The term of this program is: (a) for purchased equipment, one year from equipment installation date or the maximum number of copies as stated in the product specifications, whichever occurs first; or (b) for leased or rental equipment, three years or the length of the original lease starting at installation.
No asterisks, no buried exclusions. If something isn't right, we make it right — that's the whole point of the commitment.
Backed by a guarantee. Start with a free review.
See what you're spending today and what we'd recommend — no pressure, no obligation.