The honest answer cost 8% more. They said yes.
Sometimes the win isn't a lower bill — it's printers that stop breaking, staff who stop hunting for toner, and a number you can trust. We told them the truth up front.
The situation
The facility ran on a scattered collection of small color printers, with toner sourced from inconsistent third-party sellers. The bargain toner looked like savings, but frequent breakdowns and poor print quality were eating it back — and staff were spending their time managing printers instead of caring for clients.
What we did
A Print Navigator assessment showed where the money and the time were really going. We centralized their 5,000–6,000 pages a month onto two certified pre-owned Toshiba MFPs — one color, one black-and-white — added 11×17 output they didn't have before, and took over toner and service for the remaining small printers under one managed program.
The victory
The breakdowns stopped, print quality stabilized, and staff got out of the toner business entirely — for a monthly cost we told them up front would be about 8% higher. They took the honest trade. The organization has since grown substantially, and today we manage over 30 devices in their fleet.
The result that mattered — to them.
Client identities are kept private out of respect for their business. References available upon request.
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